Shipping Policy

Last Updated: September 10, 2026

Thank you for shopping with Landaisy. We are committed to processing and delivering your order as efficiently as possible.

Please review our shipping policy before placing your order.

1. Order Processing & Handling Time

Orders are typically processed and prepared for shipment within 24–48 hours after your order and payment have been successfully confirmed.

Please note that processing time is separate from shipping/transit time.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high order volume may require additional processing time.

If there is an issue with your order that prevents shipment, we will make reasonable efforts to contact you using the information provided with your order.

2. Estimated Shipping & Transit Time

After your order has been processed and shipped, the estimated transit time is:

7–30 business days

Transit time begins after your package has been shipped and does not include our 24–48 hour handling time.

Therefore, the estimated delivery timeline consists of:

Handling Time: 24–48 hours
Transit Time: 7–30 business days

Business days generally do not include weekends or public holidays.

Please note that these delivery times are estimates and are not guaranteed.

3. Delivery Delays

While we work with shipping and logistics partners to deliver orders as quickly as possible, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

  • Customs clearance

  • Carrier or logistics delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Local postal service delays

  • Transportation disruptions

  • Incorrect or incomplete shipping information

  • Other circumstances beyond our reasonable control

Landaisy cannot guarantee a specific delivery date unless expressly stated otherwise.

4. Order Tracking

When tracking information is available, customers may receive a shipping confirmation email containing their tracking number or tracking details after the order has been shipped.

Please allow some time for the shipping carrier's tracking system to update after receiving your tracking information.

In some cases, tracking information may not update immediately while a package is moving between shipping facilities or countries.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State or province

  • Postal/ZIP code

  • Country

  • Telephone number and email address

If you notice an error in your shipping information, please contact us at sales@landaisy.com as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Landaisy is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

6. International Shipping

Depending on the destination and product availability, orders may be shipped from different fulfillment locations.

International shipments may be subject to customs processing, inspections, import duties, taxes, or other fees imposed by the destination country or local authorities.

Any applicable duties, taxes, or customs charges will be handled according to the terms shown at checkout and applicable laws.

Customs processing may also cause additional delivery delays that are outside Landaisy's control.

7. Multiple Packages

In some cases, an order containing multiple products may be shipped in more than one package.

This may happen because products are fulfilled from different locations or become available for shipment at different times.

If your order is divided into multiple shipments, the packages may arrive on different dates and may have separate tracking information.

8. Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please:

  1. Check around your delivery location.

  2. Check with household members, neighbors, reception desks, or building management.

  3. Verify the shipping address on your order.

  4. Contact the shipping carrier for additional delivery information.

  5. Contact us at sales@landaisy.com if you still need assistance.

We will make reasonable efforts to help you investigate delivery issues.

9. Lost or Damaged Packages

If your package arrives damaged, defective, or with missing or incorrect products, please contact us at:

sales@landaisy.com

Please contact us within 24 hours of receiving your package and provide:

  • Your order number

  • A description of the problem

  • Clear photos or videos of the package

  • Clear photos or videos of the affected product(s)

  • A photo of the shipping label, where applicable

We will review the issue and determine the appropriate solution in accordance with our Return & Refund Policy.

10. Returned or Undeliverable Packages

Packages may be returned to the sender because of:

  • An incorrect or incomplete address

  • An unsuccessful delivery attempt

  • Failure to collect the package

  • Refusal of delivery

  • Other delivery-related issues

If your package is returned to the sender, please contact sales@landaisy.com so we can review the situation and advise you on the available options.

Additional shipping charges may apply if reshipment is required because of incorrect information supplied by the customer or failure to receive or collect the shipment, where permitted by applicable law.

11. Changes or Cancellations

If you need to change or cancel your order, please contact us at sales@landaisy.com as soon as possible.

We cannot guarantee that an order can be modified or cancelled once it has entered processing or has already been shipped.

12. Returns & Refunds

Shipping-related returns and refunds are subject to our Return & Refund Policy.

Return requests should be submitted to sales@landaisy.com within 24 hours after receiving the package.

For approved returns, refunds will be processed within 24–72 hours after we receive and inspect the returned product(s).

Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

13. Contact Us

If you have any questions about your shipment or order, please contact:

Landaisy Customer Service
Email: sales@landaisy.com
Website: landaisy.com

Please include your order number when contacting us regarding an existing order.

Thank you for shopping with Landaisy.