Return and Refund Policy
At Landaisy, we want you to be satisfied with your purchase. If there is an issue with your order, please review our return and refund policy below.
Return Request
If you would like to request a return, you must contact us by email at sales@landaisy.com within 24 hours of receiving your package.
Please include the following information in your email:
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Your order number
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The name of the product(s) you wish to return
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The reason for the return
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Clear photos or videos of the product and packaging, especially if the item arrived damaged, defective, incorrect, or incomplete
Return requests submitted more than 24 hours after delivery may not be accepted.
Return Eligibility
To be eligible for a return, the product must:
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Be unused, unopened, and in its original condition
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Be returned in its original packaging
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Include all original accessories, components, gifts, and packaging, if applicable
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Show no signs of use, damage, alteration, or contamination caused after delivery
For hygiene and safety reasons, opened, used, tested, or unsealed cosmetics, makeup, skincare, and personal-care products cannot be returned, unless the product arrived damaged, defective, or incorrect.
Please do not send products back without first contacting us and receiving return instructions.
Damaged, Defective, or Incorrect Products
Please inspect your order as soon as it arrives.
If your product arrives damaged, defective, incorrect, or with missing items, contact sales@landaisy.com within 24 hours of delivery.
Please provide your order number along with clear photos or videos showing the issue. Once we review your request, we will provide instructions regarding a replacement, return, or refund where applicable.
Return Shipping Costs
If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product, Landaisy will determine the appropriate solution and may cover reasonable return shipping costs where applicable.
For returns due to personal reasons, such as changing your mind or ordering the wrong item, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is caused by an error on our part.
Refunds
Once your returned product has been received, we will inspect it to confirm that it meets our return requirements.
If your return is approved, your refund will be processed within 24–72 hours after we receive the returned product(s).
Refunds will normally be issued to the original payment method used for the purchase.
Please note that although we process approved refunds within 24–72 hours, your bank, credit card provider, or payment provider may require additional time to post the refund to your account. Processing times vary depending on the financial institution.
Non-Returnable Items
The following items generally cannot be returned:
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Opened or used cosmetics, makeup, skincare, or personal-care products
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Products with broken or removed hygiene seals
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Products damaged due to misuse or improper handling after delivery
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Products not returned in their original condition
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Items returned without prior authorization
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Gift cards, promotional gifts, or free items, unless required by applicable law
Order Cancellations
If you need to cancel or change an order, please contact sales@landaisy.com as soon as possible.
We cannot guarantee that an order can be cancelled or changed once it has entered processing or has been shipped.
How to Request a Return
To request a return, email:
Please contact us within 24 hours after receiving your package. Our team will review your request and provide return instructions if your return is approved.
Do not return products to the sender address shown on your package unless our customer service team specifically instructs you to do so.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Landaisy Customer Service
Email: sales@landaisy.com
We reserve the right to refuse returns that do not meet the requirements outlined in this policy. This policy does not limit any rights you may have under applicable consumer protection laws.
Last updated: September 10, 2026