FAQ

Welcome to the Landaisy FAQ 💕

Here you’ll find answers to common questions about ordering, shipping, products, returns, refunds, and more.

If you can't find the answer you're looking for, please contact us at sales@landaisy.com.

ORDERS

How do I place an order?

Shopping with Landaisy is easy!

  1. Browse our products and select the item you would like to purchase.

  2. Choose your preferred options, such as color, shade, size, or quantity, where applicable.

  3. Click Add to Cart.

  4. Review your shopping cart.

  5. Proceed to checkout and enter your shipping and payment information.

  6. Complete your payment.

After your order is successfully placed, you should receive an order confirmation.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us at sales@landaisy.com as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once your order has entered processing or has already been shipped.

I entered the wrong shipping address. What should I do?

Please contact sales@landaisy.com as soon as possible and provide your order number and the correct shipping address.

If your order has not yet been shipped, we will try to update the address.

Once an order has been shipped, we may not be able to change its delivery address.

SHIPPING & DELIVERY

How long does Landaisy take to process my order?

Our standard handling time is approximately 24–48 hours after your order and payment have been successfully confirmed.

Handling time is separate from shipping/transit time.

How long does shipping take?

After your order has been processed and shipped, the estimated transit time is:

7–30 business days

Your estimated total delivery timeline therefore consists of:

Handling Time: 24–48 hours
Transit Time: 7–30 business days

Business days generally exclude weekends and public holidays.

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, holidays, weather, and other circumstances outside our reasonable control.

Why does shipping take up to 30 business days?

Some products may be fulfilled from different locations, and international shipments may require additional transportation or customs processing.

We provide a 7–30 business day estimated transit window to account for differences in destination and shipping conditions.

Will I receive tracking information?

When tracking is available, you may receive a shipping confirmation email containing your tracking number or tracking details after your order has been shipped.

Please allow some time for the carrier's tracking system to update.

Why isn't my tracking information updating?

Tracking information may take some time to appear after your package has been shipped.

It is also normal for tracking to temporarily stop updating while a package is moving between shipping facilities, carriers, or countries.

If there has been no update for an extended period, please contact us at sales@landaisy.com with your order number.

Will all of my products arrive together?

Not necessarily.

If your order contains multiple products, some items may be shipped separately due to product availability or different fulfillment locations.

If this happens, your packages may arrive on different dates.

Do you ship internationally?

Shipping availability depends on the destination and will be shown during checkout where applicable.

International orders may also be subject to customs procedures, duties, taxes, or other requirements imposed by the destination country.

Please see our Shipping Policy for additional information.

PRODUCTS

What types of products does Landaisy sell?

Landaisy offers a selection of beauty and personal-care products, including:

  • Makeup

  • Lip products

  • Skincare

  • Body care

  • Beauty accessories

  • Beauty gift sets

  • Other beauty and personal-care products

Our product selection may change as new products are added.

Will the product look exactly like the photos?

We make reasonable efforts to display our products as accurately as possible.

However, actual colors may vary slightly due to lighting, photography, individual device displays, product batches, or packaging updates.

Manufacturers may also occasionally update product packaging or labels.

How do I choose the right shade or color?

Please review the product photos, descriptions, shade information, and available options carefully before ordering.

Colors may appear slightly different depending on your screen settings and lighting conditions.

What if I have sensitive skin?

Everyone's skin is different.

Please review the product information and ingredient list before using a beauty or skincare product, particularly if you have known sensitivities or allergies.

Where appropriate, we recommend performing a small patch test before regular use.

If irritation or an unexpected reaction occurs, discontinue use and seek appropriate professional advice where necessary.

Product information on Landaisy is for general informational purposes and is not intended as medical advice.

RETURNS & REFUNDS

What is Landaisy's return policy?

If you would like to request a return, you must contact us at:

sales@landaisy.com

Your return request must be submitted within 24 hours after receiving your package.

Please include your order number, reason for the return, and relevant photos or videos where applicable.

Can I return makeup or beauty products after opening them?

For hygiene and safety reasons, opened, used, tested, or unsealed cosmetics, makeup, skincare, and personal-care products generally cannot be returned, unless the product arrived damaged, defective, incorrect, or applicable law provides otherwise.

Eligible products should be unused, unopened, and returned in their original condition and packaging.

Please contact us before returning any product.

What should I do if my product arrives damaged?

Please contact sales@landaisy.com within 24 hours of receiving your package.

Include:

  • Your order number

  • A description of the problem

  • Clear photos or videos of the damaged product

  • Photos of the packaging

  • A photo of the shipping label, where applicable

We will review your request and provide the appropriate next steps.

What if I received the wrong product?

Please contact us at sales@landaisy.com within 24 hours of delivery.

Send us your order number and clear photos of the product you received so that our team can review the issue.

What if something is missing from my order?

First, check whether your order was divided into multiple shipments.

If all packages have arrived and an item is still missing, please contact sales@landaisy.com within 24 hours of receiving the package with your order number and details of the missing item.

How long does it take to receive a refund?

Once we receive and inspect your approved returned product(s), your refund will be processed within 24–72 hours.

Refunds will normally be issued to the original payment method.

Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

Do I have to pay for return shipping?

If the return is due to a verified error on our part, such as an incorrect, damaged, or defective product, Landaisy will determine the appropriate solution and may cover reasonable return shipping costs where applicable.

For eligible returns due to personal reasons, such as changing your mind or ordering the wrong item, the customer is generally responsible for return shipping costs.

Please contact us before sending anything back.

PAYMENT

What payment methods do you accept?

Available payment methods will be displayed during checkout.

The exact payment options available to you may depend on your location, device, and the payment services currently supported by our store.

Is my payment information secure?

Payments made through our online store are processed using the payment methods and payment providers available at checkout.

Landaisy does not recommend sending sensitive payment information, such as your full credit card number, to us by email.

PROMOTIONS & DISCOUNTS

How do I use a discount code?

If you have a valid Landaisy discount code, enter it in the appropriate discount or promotional code field during checkout.

The discount should be reflected in your order total if the code is valid and your order meets the promotion's requirements.

Can I use more than one discount code?

Unless otherwise stated in a specific promotion, discount codes and promotional offers may not be combined.

CUSTOMER SERVICE

How can I contact Landaisy?

We're happy to help! 💕

For questions about products, orders, shipping, returns, or refunds, please contact:

Email: sales@landaisy.com

If you're contacting us about an existing order, please include your order number so we can assist you more efficiently.

What information should I include when contacting customer service?

For order-related questions, please provide:

  • Your full name

  • Order number

  • Email address used for your order

  • A description of your question or issue

  • Photos or videos where relevant

Providing complete information can help us review your request more efficiently.

STILL HAVE QUESTIONS?

We're here to help make your Landaisy shopping experience as smooth as possible. 💕

If your question isn't answered above, please contact:

Landaisy Customer Service
📧 sales@landaisy.com
🌐 landaisy.com

Thank you for shopping with Landaisy!